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Client Service Director
163581
Posted:
09/04/2025
- 80000 GBP - 90000 GBP
- London, United Kingdom
- Permanent
Job Title: Client Services Director
Location: London/ Cambridge or Knutsford - Hybrid 2 days
Job Type: Full-Time
About Our Client
Our client is a leading global healthcare company dedicated to accelerating life-changing solutions to healthcare challenges worldwide. They leverage cutting-edge expertise in science, strategy, evidence, technology, and creativity to deliver world-class outcomes that enable their global partners to achieve their goals and improve patient care.
Role Overview
The Client Services Director (CSD) will play a key leadership role within the organisation, responsible for overseeing a business unit that drives both strategic growth and operational excellence. Reporting to the Vice President of Medical Communications, this individual will be tasked with managing a significant portfolio of accounts, leading a team, ensuring financial accountability, and fostering strong client relationships. This role is ideal for someone with experience in a medical communications agency and a passion for driving innovation in healthcare.
Key Responsibilities
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Client Leadership
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Provide strategic direction and leadership to account teams, ensuring the delivery of high-quality service and identifying growth opportunities.
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Anticipate and address client concerns proactively.
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Work in partnership with scientific team leaders to optimise workflow and ensure effective day-to-day management.
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Represent the company to clients, negotiating and pushing back where needed to ensure alignment with strategic goals.
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Conduct regular client health checks and drive accounts forward, continually identifying areas for improvement.
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Financial Management
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Oversee the financial performance of the business unit, including accurate forecasting, utilisation of RAG, and optimisation of KPIs.
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Monitor and drive financial performance in partnership with the agency leadership team, ensuring financial goals are met.
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Manage business unit budgets, forecasts, and contribute to the yearly budgeting cycle.
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Align and track agency MSAs, terms of practice, and pricing, collaborating with internal teams for cost negotiations.
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Business Growth and New Business Development
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Partner with the business development team to identify and track new business opportunities, driving agency growth.
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Lead and execute account plans to ensure organic growth and longevity across accounts.
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Take ownership of new business pitches, overseeing content development, rehearsals, and pitch presentations.
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Collaborate with the broader team to generate proposals and increase wallet share across different business areas.
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Team Management
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Lead and motivate the business unit team in partnership with scientific co-leads.
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Manage and mentor line reports, setting clear objectives and conducting regular performance reviews.
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Implement processes and tools to increase team efficiency and contribute to overall operational success.
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Support resource planning and headcount needs in collaboration with business unit leads and VP, ensuring optimal team structures.
Experience & Skills Required
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Experience:
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10+ years of relevant experience in a full-service medical communications agency.
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Proven track record in managing client accounts, financial performance, and leading teams to success.
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Prior experience with a global healthcare brand or in a similar client services role is highly desirable.
Education:
A degree in life sciences (Master’s or PhD preferred) or other relevant qualifications.
Skills:
Strong interpersonal and relationship-building skills.
Visionary leadership with the ability to motivate teams and drive business outcomes.
Excellent communication, negotiation, and presentation skills.
Strong financial acumen and experience in forecasting, budgeting, and managing financial performance.
Exceptional organisational skills, with attention to detail and the ability to prioritise effectively.
Complex problem-solving and strategic thinking.
Ability to thrive in a dynamic, fast-paced environment.
Why Join Our Client?
This is an exciting opportunity to join a global leader in healthcare solutions, working in a collaborative, innovative environment where your contributions will directly impact the success of global healthcare initiatives. You’ll be supported in your personal journey to success with clear values and development opportunities to help you excel in your career.
If you’re passionate about making a difference in the healthcare sector and have the leadership experience to manage high-value accounts, we’d love to hear from you. Please apply by reaching out to Georgina Elias at georgina.elias@meetlifesciences.com.
Georgina Elias
Account Manager