We are proud to announce that, as of January 2023, Meet has been awarded the Feefo Gold Trusted Service Award, recognising Meet’s consistent delivery of a world-class customer experience over the past 12 months.

The Feefo Gold Trusted Service Award is an independent seal of excellence based on honest feedback from real customers, awarded to companies who go above and beyond to deliver exceptional service year-round.

This is a massive accomplishment for Meet as it recognises our efforts to gather feedback and is a testament to the quality of service our teams strive to provide to all our clients and candidates on an ongoing basis.

Ending the year with an average feedback rating score of 4.9 out of 5 stars across 2022 is an incredible achievement and a symbol of Meet’s dedication to providing exceptional service.

What is Feefo?

Feefo is a leading customer review and insights platform that allows us to collect honest reviews from clients and candidates who have worked directly with Meet.

Not only that, Feefo is the world’s largest provider of verified reviews, working with over 6000 companies to help them gain a deeper understanding of customer sentiment and behaviour. 

That’s why it’s a no-brainer that we choose Feefo to gather our own reviews from our lovely candidates and clients!

Why does Meet use Feefo?

Here at Meet, we are committed to putting the voice of the people we work with at the heart of everything we do. (Read more about this here.)

Gathering feedback from real candidates and clients ensures that we’re developing our teams across the globe. We take on board the areas we are doing well in as well as areas of potential improvement and channel this insight into improving our Learning & Development programmes.

By doing so, we continue to stay up-to-date with changes happening within the recruitment and Life Sciences markets and the people within them. We then direct our work to reflect those shifts.

What does a Gold Trusted Service Award mean for Meet?

The Trusted Service Awards were established in 2014 by Feefo to recognise companies that continuously receive exceptional customer feedback.

What makes the Trusted Service Awards unique is that they truly reflect a business’s dedication to providing outstanding customer service by analysing real feedback from real customers, rather than being an open forum for anyone to leave a review regardless of whether they have used the service or not.

It’s no secret that the last few years have been turbulent, which has seen other companies receive a higher volume of complaints on Feefo than usual over the past 12 months. This makes achieving a Gold Trusted Service Award from Feefo even more remarkable for Meet, demonstrating that our teams can maintain their high standards throughout uncertain times.

It’s also a great recognition of our enhanced efforts to gather feedback at all stages of the recruitment cycle, and there are lots more of this to come over the next year, so keep your eyes peeled!

From us, thank you to all of the people we work with who have taken the time to share reviews and make this award possible! You can read them all on Meet’s Feefo page.

Tony Wheble, CEO at Feefo, said of Meet winning this year's award:

"This year has been a difficult one for so many businesses, so I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.

The Trusted Service Awards have always been about recognising companies, like Meet, that go above and beyond the norm to deliver a great service and receive great feedback delighted customers in return. I look forward to seeing what Meet and our other customers achieve next year.”

If we haven’t worked with you yet, and you’re searching for a new role within Life Sciences or are looking to fill roles within your organisation, get in touch with us today!