628 Product Analyst

Candidates must be local to Acton, MA or San Diego, CA

DCX Senior Product Analyst

Position Overview

The DCX Senior Product Analyst serves as a key member of the Digital Customer Experience (DCX) organization, supporting the successful delivery and optimization of digital products and experiences. This role combines product analytics, business analysis, delivery support, and operational execution to help Product Managers, Product Owners, UX, Engineering, and business stakeholders make informed decisions, deliver high-quality solutions, and achieve business outcomes.

The Senior Product Analyst translates business needs into actionable requirements, analyzes product performance, supports testing and release activities, identifies risks and dependencies, facilitates process improvements, and provides insights that drive continuous improvement across the product lifecycle.

Responsibilities

Product Analytics & Insights

•       Analyze product performance metrics, customer behavior, and operational data to identify opportunities for improvement

•       Develop dashboards, reports, and visualizations to communicate product performance and business outcomes

•       Monitor KPIs and product health metrics across DCX initiatives

•       Perform funnel analysis, trend analysis, and customer journey analysis

•       Support experimentation efforts and measurement of outcomes

•       Provide operational reporting and analytics expertise to product and business teams

Business Analysis & Process Improvement

•       Facilitate requirements gathering sessions with business and technical stakeholders

•       Document business requirements, functional requirements, user stories, and acceptance criteria

•       Analyze current-state (as-is) and future-state (to-be) business processes

•       Develop process maps, workflows, and supporting documentation

•       Identify process inefficiencies and recommend improvements

•       Maintain traceability between business requirements and delivered capabilities

Solution Analysis & Design

•       Partner with Product, UX, Engineering, and Architecture teams to evaluate solution options

•       Create functional design documentation and solution recommendations

•       Assess impacts across systems, teams, and business processes

•       Support evaluation of new technologies, tools, and platform capabilities

•       Assist in documenting interfaces, workflows, and solution designs

Product Delivery & Execution

•       Support planning, coordination, and execution of product initiatives and releases

•       Manage cross-functional dependencies across Product, Engineering, UX, Data, Commercial, Support, and Operations teams

•       Track risks, issues, assumptions, decisions, and action items

•       Support release planning, deployment readiness, and launch activities

•       Coordinate post-launch hypercare and issue resolution activities

•       Escalate blockers and delivery risks as appropriate

Testing & Quality Assurance

•       Coordinate User Acceptance Testing (UAT) and support System Integration Testing (SIT)

•       Develop test scenarios and validate solutions against requirements

•       Support defect triage, prioritization, and resolution

•       Participate in release validation and production readiness reviews.

•       Ensure delivered functionality aligns with business and customer expectations

Operational Readiness & Documentation

•       Create and maintain business process documentation, workflows, and product artifacts

•       Support operational readiness, training readiness, and change management activities

•       Maintain product and program documentation repositories

•       Support data validation, migration readiness, and reconciliation activities when required

Stakeholder Communication & Reporting

•       Prepare executive-ready reporting, status updates, and decision-support materials

•       Communicate product performance, delivery progress, risks, and opportunities

•       Facilitate workshops, requirement reviews, and stakeholder alignment sessions

•       Support portfolio visibility and strategic planning efforts

Qualifications

Required:

•       Bachelor's degree in Business, Information Systems, Product Management, Engineering, Data Analytics, or related field

•       5+ years of experience in Product Analysis, Business Analysis, Product Operations, Product Delivery, or related disciplines

•       Experience supporting Agile delivery teams

•       Experience writing requirements, user stories, acceptance criteria, and process documentation

•       Strong analytical, problem-solving, and communication skills

•       Ability to manage multiple initiatives simultaneously

Preferred:

• •       Salesforce platform experience
• •       Experience supporting CRM, customer-facing, or digital experience platforms
• •       Healthcare, medical device, or regulated industry experience
• •       International business or product delivery experience
• •       Experience with Jira, Azure DevOps, Confluence, Tableau, Power BI, or SQL